Field Services Representative (DNO)

About this vacancy

Connect it Utility Services is a growing multi-utility company committed to delivering exceptional service in the utility sector. We are expanding our team and seeking a DNO Field Service Representative to support planned electricity supply interruptions, focussed on customer communication and ensuring efficient project execution across the South of England.

As a DNO Field Service Representative, you will be responsible for delivering customer notification letters for planned supply interruptions, engaging with customers and with a strong understanding of distribution network operations to address any project concerns. This role is well-suited for individuals at various stages in their careers, particularly those with prior experience in similar roles.

Location:

Southampton – SO30 2JR

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Responsibilities

  • Notification Delivery: Personally deliver planned interruption notification letters to customers, ensuring timely and clear communication about upcoming supply disruptions.
  • Customer Engagement: Serve as the primary point of contact for customers, providing information, reassurance, and addressing any concerns related to planned works.
  • Site Assessments: Conduct on-site evaluations to identify constraints and gather information that supports project planning and execution.
  • Administrative Support: Maintain accurate records of customer interactions, notification deliveries, and site assessments using internal systems.
  • Outage Planning Support: Review affected network segments and assist in updating interruption packs, including drawings and customer-specific details.
  • Progress Monitoring: Track project timelines, monitor progress, and escalate any delays to ensure smooth execution of works.
  • Collaboration: Work closely with Project Managers, Senior Authorised Persons, and other stakeholders to ensure compliance with framework obligations and achievement of operational goals.
  • Continuous Improvement: Identify opportunities to enhance processes, improve customer service, and streamline project delivery.

Qualifications

  • Previous experience working alongside regulated DNOs, particularly in roles involving underground and/or overhead lines activities.
  • Strong communication skills, with the ability to liaise professionally with customers and stakeholders.
  • Excellent organisational skills, capable of managing multiple tasks simultaneously.
  • Proficiency in Microsoft Office and CRM systems (Salesforce knowledge is a bonus).
  • A valid UK driving licence and willingness to travel to sites across the South of England.

Additional Attributes:

  • Commitment to safety, with excellent planning and organisational skills.
  • Attention to detail and the ability to manage multiple tasks effectively.
  • Ability to work independently and collaboratively within a team environment.
  • Strong problem-solving skills, with the ability to anticipate and address potential challenges.